Privacy Policy

What this service does

Solvani is a private communication assistant. It can connect to communication services selected by the user, organize conversations, identify relevant follow-ups, and prepare suggested replies. The user remains in control of connections and external actions.

Information we process

Depending on the features and accounts the user chooses to connect, the service may process account identifiers, profile information, contact details, message content, attachments, conversation metadata, connection tokens, user preferences, suggested replies, feedback, and action history.

How information is used

Information is used only to provide and secure the requested service: authenticating the user, synchronizing connected accounts, displaying and organizing communications, producing analysis and reply suggestions, detecting commitments and relevant actions, improving the user's private communication profile, preventing duplicates, and diagnosing service errors.

Connected services and AI providers

When the user connects a third-party account, such as Instagram, Microsoft, or Google, relevant information is received through that provider's authorized API. Selected communication content may be sent to contracted infrastructure and AI providers solely to perform the requested analysis. We do not sell personal data or use connected messages for advertising.

Your account data is stored in the EU (Supabase, Ireland). AI processing of the content you ask Solvani to analyse or draft takes place at our subprocessor OpenAI in the United States; all subprocessors are listed on the subprocessors page.

About me right now and what Solvani remembers about a person

To make reply drafts fit, Solvani reads the messages you yourself send through connected accounts (Gmail and Outlook sent mail, Instagram, WhatsApp through YCloud, and what you send through Solvani) about once an hour and keeps short facts about you: where you are, what you are busy with, what happened lately and your plans, plus your trips and bookings and your calendar's time zone. Only short facts are kept, never whole messages; each fact links to the message it came from and is stored encrypted. A place lasts until a newer one replaces it, "busy with" 30 days and events 14 days unless you lock them; expired facts are deleted. Passwords, card, account and identity numbers and other people's addresses are never kept. Health, money and relationships are kept as "Only me" and are never used until you say yes. Bigger life events are asked about before they are used.

For each person you have been in touch with recently, Solvani also keeps an encrypted summary of your history together across channels: what they told you, open promises, recurring topics and how you talk. Sensitive things about the other person are only mentioned gently in a draft to that same person. What may be mentioned to whom follows your relationship with them (close friends and family; work contacts only work and whether you are away; health always off) and the switches you set per person. You see, correct and delete everything under Settings → About me right now and on each contact; the reading can be switched off and "Forget everything" deletes your facts. Nothing is ever sent without your approval.

The Solvani iPhone app

The iPhone app uses the same account and the same service as the web. In addition, it can use the following, each only after you turn it on and iOS asks for your permission:

• Apple Health (HealthKit). You choose each data type (for example sleep, heart rate variability, workouts, steps and exercise minutes). The app reads them and computes one total per day on your iPhone; only those daily totals are sent to and stored by Solvani, never individual samples. The app never writes to Apple Health. Health data is not used for advertising or marketing, is not sold, is not stored in iCloud and is not shared with third parties except as needed to provide the feature. Sending daily totals to our AI provider for suggestions requires a separate consent. Turning Apple Health off in the app deletes the stored daily totals.
• Health Connect (Android). The Android app works the same way with Health Connect: it asks only for read access to the data types you choose (sleep, heart rate variability, exercise and steps), computes one total per day on your phone and sends only those totals. It never writes to Health Connect. The same rules apply as for Apple Health: no advertising or marketing use, no sale, a separate consent for AI suggestions, and turning Health Connect off in the app deletes the stored daily totals. You can also remove Solvani's access in Health Connect.
• Contacts. For the contacts you choose, the app compares phone numbers and email addresses with the people in your account on your iPhone, using keyed hashes, so the numbers, addresses and names are not sent. Only the photo you choose to add and which person it belongs to are stored. If you tap "Sync with iPhone contacts", the app also imports the contacts you choose, with only the details you turn on (name, company, numbers, email, photo and, if you choose, birthday and address). They are stored in your account to recognise who writes; nothing is written back to your iPhone, and "Remove everything imported from iPhone" deletes them.
• Company logos. When a contact is a company or service that emails you (a newsletter, a shop, a receipt sender), Solvani may show that company's public logo as the contact's picture. Our server fetches it from the sender's own domain: its published BIMI email logo, a logo we already ship, or the icon on its website. The request is a plain request for the public image; no information about you or your messages is sent to the company, and your app or browser never contacts it. The logos are kept once per company domain and shared by all accounts, since they are public. A personal mail address (such as Gmail, Outlook or iCloud) never gets a logo, your own photo always replaces it, and "Remove logo" turns it off for that contact.
• Notifications. If you turn notifications on, we store a push token for your device and a device label (such as "ios 26"). Notifications contain only a neutral text, never names, subjects or amounts. Push delivery goes through Apple Push Notification service via Expo.
• Face ID. Face ID or your device passcode unlocks the app and confirms approvals. This happens entirely in iOS; Solvani never receives biometric data.
• Offline use. So that you can read Solvani without a network, the app keeps on your phone the last screens you saw (Today, the inbox, the schedule 7 days ahead, decisions with their drafts, the 30 most recently opened messages, agent views and the Vault's list), important documents linked to the next 3 days' meetings, trips and decisions or saved by you (pictures and PDFs, at most 200 MB) and actions waiting for the network. All of it is encrypted with a key that stays in your phone's keychain, can only be read after Face ID or your passcode, is never included in a backup and is deleted when you sign out or delete your account. Health data, video, audio and passwords are never saved. You can turn this off and clear it under Settings › Storage.
• Share extension and widgets. An item you share to Solvani is kept on your iPhone until you send it to your account from the app. Widgets show only counts and the time of your next meeting.

The app does not track you across other companies' apps or websites, contains no advertising and uses no third-party analytics. Your sign-in session is kept in the iOS Keychain on the device.

Calendar, maps and weather

When you request a place search, route, map or weather forecast, the relevant search text, selected locations and travel time are sent to Google Maps Platform. Contact names and conversation bodies are not sent by these map and weather features. Maps are loaded only after you choose to display them. We store your own place descriptions and Google place IDs; provider place and weather responses are not persistently cached by this feature.

Google processes requests under its Privacy Policy. Use of map features is also subject to the Google Maps Additional Terms of Service. Forecasts and travel times are estimates, not guarantees; they do not automatically change confirmed bookings.

Security and access

Access is restricted to authenticated users. Connection credentials are stored as protected secrets, and reasonable technical and organizational safeguards are used to protect stored and transmitted information. No online service can guarantee absolute security.

Website, waitlist and chat

If you join the waitlist on our website, we store your email address, the plan you are interested in and the time of your consent, to tell you about the launch. You can ask us to remove it at any time. The website chat sends your questions to our AI provider to generate an answer; conversations are not stored by us or by the provider. Please do not share sensitive information in the chat.

Website statistics (Google Analytics 4)

Only if you choose "Allow statistics" on the public website, we use Google Analytics 4 (measurement ID G-MG5JJFV7CP, Google Ireland Limited) to see which pages help visitors, how they found us and how many go on to sign up or join the waitlist. It is not used inside the app after you sign in or for advertising, we send no name, email address, user ID, invite code or token, and Google Analytics 4 does not store IP addresses. The data is kept for 14 months. The legal basis is your consent, which you can withdraw at any time under "Cookie settings" at the bottom of the website; withdrawing deletes the Google Analytics cookies. Details are in the cookie policy. Without cookies, Solvani also counts in its own database, only as totals, how many new accounts confirm their email and reach their first prepared reply or Today summary.

På svenska: Bara om du väljer "Tillåt statistik" på den publika webbplatsen använder vi Google Analytics 4 (mätnings-id G-MG5JJFV7CP, Google Ireland Limited) för att se vilka sidor som hjälper besökare, hur man hittade hit och hur många som registrerar sig eller ställer sig i kö. Aldrig inne i appen efter inloggning och aldrig för annonser. Vi skickar inga namn, e-postadresser, användar-id, inbjudningskoder eller nycklar, och IP-adresser lagras inte. Uppgifterna sparas i 14 månader. Rättslig grund är ditt samtycke, som du när som helst kan ta tillbaka under "Kakinställningar" längst ned på webbplatsen; då raderas Google Analytics kakor. Utan kakor räknar Solvani också, bara som summor, hur många nya konton som bekräftar sin e-post och når sitt första förberedda svar eller sin första sammanfattning i Idag.

Where new accounts come from

When you create an account, Solvani stores with it where you came from: the campaign values in the link you followed (utm_source, utm_medium, utm_campaign, utm_content, utm_term) and a partner or referral code, your country as a two-letter code from our hosting provider, and the website language. Without your consent to statistics nothing is stored on your device for this: the values only travel in the address of the sign-up link. Only if you choose "Allow statistics" does the open browser tab also remember them (session storage, gone when the tab closes), together with the path of the first page you visited and the name of the referring website (never the full address), and these two are then stored with the account as well. We never store your IP address for this, and values that look like an email address or phone number are discarded. The purpose is to see which channels and partners bring people who find Solvani useful, shown internally only as totals of at least ten accounts; the legal basis is our legitimate interest in measuring and paying for our marketing (Article 6(1)(f) GDPR). Short links on solvani.app (/l/ and /p/) count clicks per day and store nothing about you. The values are part of your data export and are deleted with your account.

På svenska: När du skapar ett konto sparar Solvani med kontot varifrån du kom: kampanjvärdena i länken du följde (utm_*) och en partner- eller inbjudningskod, ditt land som en tvåbokstavskod från vår driftleverantör och webbplatsens språk. Utan ditt samtycke till statistik sparas ingenting på din enhet för detta: värdena följer bara med i adressen till registreringslänken. Bara om du väljer "Tillåt statistik" minns den öppna fliken dem också (sessionStorage, borta när fliken stängs), tillsammans med sökvägen till den första sidan du besökte och namnet på webbplatsen som länkade hit (aldrig hela adressen), och då sparas även de med kontot. Vi sparar aldrig din IP-adress för detta, och värden som ser ut som en e-postadress eller ett telefonnummer kastas. Syftet är att se vilka kanaler och partner som ger användare som har nytta av Solvani, internt bara som summor av minst tio konton; rättslig grund är vårt berättigade intresse av att mäta och ersätta vår marknadsföring (artikel 6.1 f i GDPR). Kortlänkar på solvani.app (/l/ och /p/) räknar klick per dag och sparar inget om dig. Uppgifterna ingår i din dataexport och raderas med kontot.

Retention and deletion

Information is retained only while needed to provide the service or meet applicable legal obligations. Users may disconnect a provider to stop future synchronization and may request deletion of connected account data, stored conversations, profiles, and account information. You can delete your whole account in the app under More → Account → Delete account, or on the web under Settings → Account; you are signed out on every device and your data is erased from Solvani once 30 days have passed since the request, except records we must keep by law, such as receipts. How to delete your account, also without signing in, is described on Delete your account.

Your choices and rights

Subject to applicable law, users may request access, correction, export, restriction, or deletion of their personal data and may withdraw a connected service's authorization through Solvani or the provider's own account settings.

Changes to this policy

This policy may be updated as the service develops. Material changes will be reflected on this page together with a revised update date.

Contact

Solvani is provided by Victoriny AB (reg. no. 559032-0502, Ensjövägen 3, 761 11 Bergshamra, Sweden), which is responsible for the processing described here. Questions or privacy requests can be sent through our support page.