Account
Delete your data
You can delete your Solvani account and all its data yourself at any time, in the app or on the web, or ask us by email. You don't need to sign in to read this page.
In the app
Open the More tab, then Account → Delete account. Export your data first if you want a copy, then confirm with Face ID (fingerprint or face on Android).
On the web
Sign in, open Settings → Account and scroll to Account and data. Export your data first if you want a copy, then type RADERA and tap Delete my account.
By email
Can't sign in? Email support@solvani.app from the address you sign in with and ask us to delete your account. Never send passwords or two-factor codes.
What happens and when
Your request is recorded straight away. You are signed out on every device and notifications are turned off.
The account is erased once 30 days have passed since the request. Until then you can sign in on the web and cancel the deletion.
What is deleted
Your profile and sign-in, conversations, drafts and summaries, contacts and contact photos, Apple Health daily totals, files in the Vault, calendar, finance and other data in your account, and the stored access tokens for the accounts you connected.
Solvani deletes its stored access tokens but does not revoke access at the provider. You can also remove Solvani's access in your Google, Microsoft, Meta or Slack account settings.
Facebook, Instagram and WhatsApp
If you connected Instagram (a professional account) or WhatsApp Business – WhatsApp Business is connected through your Facebook account – Solvani stores the connection's access token (encrypted) and the messages, contacts and conversations it received through Meta's API. Solvani has no Facebook login of its own and no Messenger connection yet.
When your account is deleted, all of this is deleted too: the stored access tokens, and every message, conversation and contact that came from Instagram or WhatsApp.
Disconnect an account
To keep your Solvani account but stop using Instagram or WhatsApp, choose Disconnect for the account: on the web under Settings → Connected accounts, in the app under More → Sources → Instagram and WhatsApp. Solvani then deletes the stored access token, stops fetching messages and revokes its access at Meta where Meta has an API for it (Instagram; for WhatsApp Business, Solvani's subscription to the account's events is ended).
Fetched messages are kept unless you tick Also delete fetched messages. Then the account's conversations, messages and attachments are deleted. What stays: files protected by the Vault's retention rules (files you chose to keep, files tied to an open decision or case, and receipts, invoices and contracts), messages in a legal matter or an open case, and your contacts.
Delete through Meta
You can also remove Solvani under apps and websites in your Instagram account, or in the settings for Facebook or WhatsApp Business. If you ask there for Solvani's data to be deleted, Meta sends Solvani a request. Solvani then disconnects the Instagram account the request is about and deletes its conversations, messages and attachments, with the same exceptions for protected files.
Meta shows a confirmation code and a link to a status page at Solvani. There you see whether the request is received, in progress or done, without signing in and without any personal data.
WhatsApp Business is connected through a business account, and Meta's request carries nothing Solvani can tie to a WhatsApp connection. To delete the data from WhatsApp, use Disconnect with Also delete fetched messages, or email support@solvani.app and we will delete it.
What we keep by law
Receipts and invoices for payments are kept for as long as the Swedish Bookkeeping Act requires. We also keep an anonymous record that the deletion was carried out, with no content and nothing that identifies you. If we are legally obliged to keep data (for example during a legal process), the account is erased once that obligation ends.
Cancel your subscription first
Deleting the account doesn't cancel a subscription by itself. Bought in the iPhone app: cancel under Apple ID → Subscriptions on your iPhone. Bought on the web: cancel under Settings → Account in Solvani.
More information
Solvani · Victoriny AB, 559032-0502, Ensjövägen 3, 761 11 Bergshamra, Sweden